Question 1

What is your turnaround time for requests?

Accepted Answer

At Open Path, we understand the importance of quick and efficient billing services. Our typical turnaround time for requests is within one business day. We strive to provide the best possible service to our clients, and we are committed to resolving any billing issues as quickly as possible. If you have any concerns regarding your request or if you require urgent assistance, please feel free to email our customer support team at info@openpathbillingsolutions.com, and we will be happy to assist you.

Question 2

How do I submit an insurance verification request?

Accepted Answer

For benefit verifications, email a copy of the client's insurance card and date of birth to info@openpathbillingsolutions.com.

Question 3

What services are included in your Billing Package? Are there any additional rates?

Accepted Answer

The following services are included in our Billing Package:

Claim review/corrections and submissions (checking for modifier and location codes, CPT codes, and allowed billable amounts)
Charge copays, deductibles (track client deductibles)
Charge no-show and cancellation fees (optional)
Online benefits verification* (unlimited clients)
Monthly income spreadsheet will be provided to Practice
Payment reconciliation (make sure payments are reflected in EHR)
Handle rejected/denied claims and resubmit
Enter claims into Headway and Alma 
Enter Headway and Alma payments in EHR

Cost: 6.5% of payments collected

Tasks charged at $23/hour (all calls require approval from Practice ahead of time)
Benefits verification via phone - *when information online is unclear or when requested by Practice
Billing cleanup - we will fix any billing issues you currently have
Claim or payment status via phone (only when necessary)
Insurance credentialing - submitting application and follow ups.

Other Services
Insurance directories and CAQH - updates/attest ($10 per occurrence)

Frequently asked questions

What is your turnaround time for requests?

How do I submit an insurance verification request?

What services are included in your Billing Package? Are there any additional rates?